Terms of Service

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("Customer," "User," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzpunch.rest (the "Website"), as well as any services, products, content, features, and functionality offered by Punch Pizza, whether online, in-store, via telephone, or through any third-party delivery platforms we may partner with (collectively, the "Services").

By accessing our Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our Services in any manner, you expressly agree to these Terms. Your continued use of our Website or Services following the posting of any changes to these Terms constitutes acceptance of those changes.

You represent and warrant that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you are using the Services under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal authority and capacity to enter into this Agreement;
• All registration and account information you submit is truthful, accurate, current, and complete;
• You will maintain the accuracy of such information at all times.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

2. Description of Services

Punch Pizza is a food service establishment operating in the United States, specializing in the preparation and sale of pizza and related food and beverage products. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for food and beverages through our Website at pizzpunch.rest;
• In-Store Dining: Customers may visit our physical establishment to dine in and enjoy our food products on-premises;
• Takeout and Pickup Services: Customers may place orders in advance or on arrival and pick them up at our location;
• Delivery Services: We may offer direct delivery or partner with third-party delivery platforms to deliver orders to eligible addresses within our service area;
• Catering Services: We may offer catering packages for events and group orders, subject to availability and separate agreements;
• Loyalty and Promotional Programs: We may offer loyalty rewards, promotional discounts, or special offers to eligible customers from time to time;
• Customer Support: We provide customer assistance through email at [email protected] and through other available communication channels.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our Services at any time, with or without notice, for any reason, including but not limited to maintenance, upgrades, legal compliance, or business decisions. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Menu items, pricing, ingredients, availability, and service hours are subject to change without prior notice. Certain menu items may contain allergens including but not limited to gluten, dairy, eggs, tree nuts, peanuts, soy, and shellfish. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order to inquire about ingredients and potential cross-contamination risks.

3. User Obligations and Prohibited Activities

As a condition of your use of our Services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances. You further agree to use our Website and Services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else's use and enjoyment of our Services.

3.1 User Obligations

You agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Promptly update your account information to ensure it remains accurate;
• Take responsibility for all activities that occur under your account;
• Comply with all instructions and guidelines provided by Punch Pizza regarding the use of our Services;
• Pay all applicable fees, charges, and taxes associated with orders placed through our Website or other channels.

3.2 Prohibited Activities

You agree that you will NOT:

• Use our Website or Services for any fraudulent, deceptive, or illegal purpose;
• Place orders with no intention of paying or accepting delivery;
• Provide false, misleading, or inaccurate information at any point during your use of our Services;
• Attempt to gain unauthorized access to any portion of our Website, servers, networks, or systems connected to the Website;
• Engage in any data mining, scraping, crawling, or harvesting of content from our Website without our express written permission;
• Use any automated tools, bots, scripts, or software to access or interact with our Website in any unauthorized manner;
• Transmit any viruses, malware, spyware, or other harmful or disruptive code through our Website;
• Attempt to reverse engineer, decompile, or disassemble any software or systems used by Punch Pizza;
• Interfere with or disrupt the integrity or performance of our Website or the data contained therein;
• Harass, threaten, intimidate, or harm any employee, representative, or other user of Punch Pizza;
• Post or transmit any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Use our Website to send unsolicited communications (spam) or engage in any form of unauthorized advertising or solicitation;
• Impersonate any person or entity or falsely represent your affiliation with any person or entity;
• Use our brand, trademarks, logos, or other proprietary materials without our prior written consent;
• Circumvent any technological measures we employ to protect our Website or Services;
• Violate any applicable export control laws or regulations.

We reserve the right, in our sole discretion, to terminate or suspend your access to our Services at any time for any violation of these Terms, without prior notice or liability.

4. Intellectual Property Rights

All content, materials, and elements available on or through our Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, "Content"), are the exclusive property of Punch Pizza or its licensors and are protected by applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.), as well as applicable international intellectual property treaties.

The Punch Pizza name, logo, trade dress, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza or its affiliates and licensors. You must not use such marks without the prior written permission of Punch Pizza. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content solely for your personal, non-commercial purposes in connection with using our Services. This license does not include:

• Any resale or commercial use of our Website or its Content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of our Website or its Content;
• Any downloading or copying of account information for the benefit of another party;
• Any use of data mining, robots, or similar data gathering or extraction tools.

Any unauthorized use of our Content or intellectual property terminates the license granted herein. All rights not expressly granted in these Terms are reserved by Punch Pizza.

If you believe that any content on our Website infringes upon your copyright, please notify us at [email protected] with a detailed description of the alleged infringement, including identification of the copyrighted work, identification of the infringing material, your contact information, and a statement that you have a good faith belief that the use is not authorized.

5. Payment Terms

All purchases made through our Website or other ordering channels are subject to the following payment terms:

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or other surcharges unless expressly stated. Any applicable sales tax will be calculated and added at checkout based on your location and applicable state and local tax laws.

5.2 Payment Methods

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the full amount of your order, including applicable taxes and fees.

5.3 Order Confirmation

An order placed through our Website does not constitute a binding contract until we confirm acceptance of your order. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product or service unavailability, pricing errors, suspected fraud, or violations of these Terms. If your payment has already been processed for a cancelled order, we will issue a full refund to your original payment method.

5.4 Refunds and Cancellations

Refund and cancellation requests are handled on a case-by-case basis. If you are dissatisfied with your order due to an error on our part or a quality issue, please contact us at [email protected] within a reasonable time after receiving your order. We will work with you to find an appropriate resolution, which may include a replacement order, store credit, or a full or partial refund. All decisions regarding refunds are made at our sole discretion.

Orders that have already been prepared may not be eligible for cancellation. Delivery fees may be non-refundable once a delivery driver has been dispatched.

5.5 Promotions and Discounts

From time to time, we may offer promotional discounts, coupon codes, or special pricing. These promotions are subject to their own specific terms and conditions and may not be combined with other offers unless expressly stated. We reserve the right to modify or discontinue any promotion at any time.

6. Disclaimers — "As-Is" Basis

We do not warrant that:

• Our Website will be uninterrupted, error-free, or free from viruses or other harmful components;
• The results obtained from the use of our Website or Services will be accurate or reliable;
• Any errors or defects on our Website will be corrected;
• Our Website will be compatible with your device, browser, or operating system;
• Any content or information on our Website is complete, accurate, or up to date.

We make no warranties or representations about the accuracy or completeness of content on any website linked to or from our Website. We assume no responsibility for any errors, omissions, or inaccuracies in content, for any personal injury or property damage resulting from your access to or use of our Services, or for any unauthorized access to or use of our secure servers.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

7. Limitation of Liability

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our Services exceed the greater of: (a) the total amount you paid to Punch Pizza in the ninety (90) days immediately preceding the event giving rise to your claim; or (b) one hundred United States Dollars ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between you and Punch Pizza. We would not be able to provide our Services on an economically feasible basis without such limitations. These limitations apply regardless of the legal theory on which your claim is based, whether in contract, tort (including negligence), strict liability, or otherwise.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

8. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, agents, licensors, service providers, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of our Website or Services;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through our Website;
• Your fraudulent, negligent, or intentionally wrongful acts or omissions;
• Any dispute you have with another user of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of any such claims. You agree not to settle any such matter without our prior written consent.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including delivery service partners and social media platforms. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any link on our Website does not imply our endorsement of the linked site.

When you use third-party delivery platforms or other third-party services in connection with our offerings, your use of those services is governed by the respective third party's terms of service and privacy policy. We are not responsible for the practices or policies of any third party.

10. Privacy and Data Protection

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent our operations involve customers located in California, we comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and afford California residents the rights provided thereunder, including the right to know, the right to delete, and the right to opt out of the sale or sharing of personal information.

We also comply with all applicable provisions of the Federal Trade Commission Act (FTC Act, 15 U.S.C. § 41 et seq.) governing unfair or deceptive acts or practices in commerce, including with respect to our data practices and advertising.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza is registered and primarily operates, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 12 below, you agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state of Punch Pizza's primary place of business, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of our Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services (collectively, "Disputes") by contacting us informally at [email protected]. We will attempt to resolve the Dispute informally by contacting you via email within thirty (30) days of receipt of your notice. If we are unable to resolve the Dispute informally within sixty (60) days of your initial notice, either party may proceed to formal dispute resolution.

12.2 Binding Arbitration

If informal resolution fails, you and Punch Pizza agree that any Dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, except as modified by these Terms. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. This arbitration agreement survives the termination of these Terms and your relationship with Punch Pizza.

12.3 Class Action Waiver

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights. Additionally, any claims within the jurisdiction of a small claims court may be brought in that court.

13. Term and Termination

These Terms shall remain in full force and effect while you use our Website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your account or access to our Services at any time, with or without cause, and with or without notice;
• Refuse service to any person for any lawful reason;
• Remove or edit any content submitted by you to our Website;
• Modify or discontinue any aspect of our Services.

Grounds for suspension or termination may include, but are not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal activities;
• Actions that may cause legal liability for us or harm to other users;
• Requests by law enforcement or government agencies;
• Extended inactivity of your account.

Upon termination of your access, your right to use our Website and Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and the dispute resolution provisions.

You may terminate your use of our Services at any time by simply discontinuing use of our Website and, if applicable, by closing your account. You remain liable for all obligations incurred prior to termination.

14. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. We may also provide additional notice through other means, such as by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

Your continued access to or use of our Website or Services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must discontinue use of our Website and Services.

We will not make changes to these Terms that retroactively reduce your rights with respect to orders you have already placed and paid for, except to the extent required by law.

15. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from Punch Pizza, including but not limited to order confirmations, receipts, customer service messages, and, if you have opted in, marketing and promotional communications. You agree that all notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting us at [email protected]. Please note that opting out of marketing communications does not prevent us from sending you transactional or service-related messages.

16. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, government actions or restrictions, labor strikes or disputes, power outages, internet or telecommunications failures, or any other event beyond our reasonable control (each, a "Force Majeure Event").

In the event of a Force Majeure Event, we will notify you as soon as reasonably practicable and will use commercially reasonable efforts to resume normal operations. Our obligations under these Terms will be suspended for the duration of the Force Majeure Event to the extent affected thereby.

17. Accessibility

Punch Pizza is committed to ensuring that our Website and Services are accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable provisions of the Americans with Disabilities Act (ADA). If you experience any accessibility barriers on our Website, please contact us at [email protected] and we will do our best to provide you with the information or assistance you need through an alternative means.

18. Entire Agreement and Severability

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and Punch Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. No oral representations or statements shall be binding upon either party unless reduced to writing and signed by an authorized representative of Punch Pizza.

18.2 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and be enforceable. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

18.3 Waiver

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations hereunder, without the prior written consent of Punch Pizza. Any attempted assignment in violation of this section shall be null and void. Punch Pizza may assign these Terms or any of its rights and obligations hereunder without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

19. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to reach us for any reason related to our Website or Services, please contact us using the following information:

We will make every reasonable effort to respond to your inquiry within five (5) business days. For urgent matters related to food safety or order issues, please contact us directly via email at [email protected] and mark your message as urgent.